Looking for some help? Please have a look at our FAQs to see if something in here can help you first.
For general order enquiries (order tracking, reporting breakages/errors) please fill out the form below and we will get back to you as soon as possible.
Contact Us
FAQs
I purchased one of your products from another retailer and it's faulty, can I return to you?
I purchased one of your products from another retailer and it's faulty, can I return to you?
We are sorry that you've received a product which is faulty but unfortunately we are only able to process returns, refunds and exchanges on items purchased directly from our online store robert-frederick.co.uk. If you bought the item from another retailer we advise you get in touch with them directly.
If you are a retailer who need to contact us about faulty or missing stock please get directly in contact with your sales agent.
My puzzle is missing pieces, can you send replacements?
My puzzle is missing pieces, can you send replacements?
If you bought the puzzle directly from us at robert-frederick.co.uk please contact us using the form at the bottom of the page and we will do our best to help.
If you purchased the puzzle from another retailer please contact them directly for a replacement or refund.
If you were gifted the puzzle, could you kindly check with the person who gave it to you to see if they purchased it directly from us? If they did, we'd also appreciate it if you could provide the order number so we can assist you more efficiently. Please note that if the puzzle was purchased from an external retailer, we may not be able to offer a replacement.
What countries do you ship to?
What countries do you ship to?
Currently we only ship within the United Kingdom, however international shipping is on the horizon! Keep an eye out for updates here.
How long will it take to receive my order?
How long will it take to receive my order?
Everyone wants their exciting new gifts as fast as possible, and we will always do our best to send your parcels as quickly as we can. Our standard delivery times are 3-5 working days for UK orders using a tracked courier service.
For more information please see our Delivery Information page
How do I return a product?
How do I return a product?
Please take a look at our Delivery and Returns page for information on our returns process.
Please note if you have purchase one of our products from a different retailer please go back to them directly for return
I haven't received my order?
I haven't received my order?
Please contact us using the form below with your order number and they will be happy to assist you.
General enquiries
General enquiries
Our office address is 3-6 Henrietta Mews, Bath, BA2 6LR. Tel: 01225 310 107. Email:info@nppbooks.co.uk or online@robert-frederick.co.uk
Trade Enquiries
Trade Enquiries
Robert Frederick Trade - please contact sales@robert-frederick.co.uk
North Parade Publishing - Please contact info@nppbooks.co.uk
